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STANDARD TERMS AND CONDITIONS OF SALE

  1. An order for articles or materials will not be placed until a signed confirmation of the proposal contract and the required deposit are received. 
  2. The final price will be based on the site measurement. A revised quotation will be submitted for client approval before proceeding.
  3. Sample / digital photo colour might vary from the actual colour.
  4. In order for it to be admissible, Sinno Sdn Bhd must be notified of any claim by means of a letter sent by recorded delivery to its registered office within 8 days of the delivery of the goods or the provision of the services.

Order Cancellation

As our projects involve the design and procurement of custom materials and articles, any cancellation of a confirmed order is subject to fees corresponding to the project's progression. All cancellation requests must be submitted in writing.

  1. Cancellation Before Material Procurement: If the client cancels after contract confirmation but before Sinno Sdn Bhd has ordered or procured materials for the project, the client's deposit will be forfeited to cover administrative and design costs.
  2. Cancellation After Material Procurement: If the client cancels after materials have been ordered or procured, the client will be liable for the full cost of all non-returnable materials in addition to the forfeiture of their deposit.
  3. Cancellation After Commencement of Work: Once fabrication, installation, or on-site work has commenced, the order cannot be cancelled. The client will be liable for the full contract price.

Our Commitment and Scope of Obligations

  1. Our Commitment to Quality (Obligation of Result): Sinno Sdn Bhd expressly undertakes that: -
    1. All work will be executed in a professional manner, adhering to accepted industry standards and practices in Malaysia.
    2. All materials and articles supplied by us will be as described in the contract proposal and fit for their intended purpose.
    3. The final installation will conform to the agreed-upon site measurements and approved design drawings.
  3. Limitations of Obligations (Obligation of Means): The client acknowledges and agrees that:
    1. Any project schedules, timelines, or completion dates provided are good-faith estimates. Sinno Sdn Bhd will use all reasonable commercial endeavours to meet these dates but does not provide an absolute guarantee, as they may be affected by causes beyond our direct control.
    2. The performance, longevity, or quality of materials and products supplied by third-party manufacturers are subject to the warranties provided by those respective manufacturers.
    3. The achievement of subjective aesthetic preferences beyond the scope of the approved designs is not explicitly guaranteed.

Project Commencement and Cost Reassessment
This proposal's pricing is contingent on the project commencing within sixty (60) days from the date of contract confirmation. Should the client delay the commencement beyond this period, Sinno Sdn Bhd shall be entitled to reassess the contract price based on documented increases in material costs and prevailing labour rates. A formal Variation Order detailing the price difference and its justification will be submitted to the client. This Variation Order must be signed and accepted by the client before the project can be re-scheduled.

Payment, Late Fees, and Default

  1. Payment Terms: All invoices issued by Sinno Sdn Bhd are strictly due and payable within fourteen (7) working days from the date of the invoice, unless an alternative payment schedule is explicitly detailed in the quotation.
  2. Consequences of Late Payment: In the event that any invoice is not paid in full by its due date, Sinno Sdn Bhd shall be entitled, without prejudice to any other rights or remedies, to enact the following: 
    1. Interest: To charge interest on the outstanding balance at a rate of two percent (1.5%) per month, calculated on a daily pro-rata basis from the due date until the date of full settlement. 
    2. Suspension of Services: To immediately suspend all work, deliveries, and services related to this or any other contract with the client. Sinno Sdn Bhd shall not be held liable for any project delays or resulting damages caused by such suspension.
  4. Default and Recovery: If any sum remains outstanding for more than sixty (60) calendar days from the due date, the client will be deemed to be in default. In such an event, Sinno Sdn Bhd reserves the right to engage a debt collection agency or legal counsel to recover the full amount due. The client hereby agrees to be liable for all costs associated with the recovery of the debt, including but not limited to, all legal fees (on a solicitor-and-client basis), court costs, and debt collection agency commissions.

All our contractual relations will be governed exclusively by Malaysia law.

We trust the above is in order and meets your requirements. Please endorse the information below to confirm your acceptance for our reference and further action.